Full time

Night Support Worker

Location: London The Marylebone Project

Closing date: 19th August 2022

Are you a good listener, compassionate and understanding, motivated by working as part of team, an organised and gifted multitasker, experienced in working with vulnerable people and want to make a difference to the lives of vulnerable women in crisis?

This exciting but highly responsible role is key to providing a safe, secure and welcoming environment for the women we serve. The health & safety and security of all in the buildings is paramount to the work we do and as such it will be your role to ensure the smooth running of both our residential and resettlement projects out of office hours.
We are looking for someone who will contribute to the 24-hour support and accommodation of all Marylebone Project service users, working waking night shifts, and therefore, willing to work unsociable hours on a regular basis.

This role is responsible for responding to the needs of service users during overnight periods; attending to and dealing with incidents that occur during overnight periods; assist in bringing incidents and situations to a clear and positive resolution; recording details of responsive support provided to service users; handing over relevant information to the daytime Support staff on duty; ensuring that the Project remains a safe and secure environment at all times.

The role is ideal for someone who is –
• Looking to gain more experience in supporting homeless people, especially women.
• Looking to work in partnership with Support staff to meet the needs of homeless women.
• Able to deal with situations and manage conflict in a calm and considered manner.
• Able to offer support and encouragement to the women
You will enjoy a varied workload and be able to think creatively, seeking ways to ensure that appropriate responsive support is provided to service users during overnight periods and that the Project, women and colleagues remain in a safe and secure environment. We are looking for the post holder to be able to engage with women to support them during periods when statutory support services are unavailable, be creative in the response to unexpected support needs of the women and be able to bring incidents and situations to a positive resolution.
You will work alongside the Support Services and Concierge teams to help achieve the desired aim and goals of the services users and assist in developing and exceeding the service users expectations of their personal growth.

As well as having the skills and attributes to do the role, you must ultimately have a heart for what we do and be passionate about ensuring that the Marylebone Project does the best it can to help transform the lives of the women we support.

You must be a strong team player, able to engage well with others and build open, honest and positive relationships with vulnerable women in a safe working environment for all. The nature of the work is hugely rewarding but can also be challenging, which is why we are looking for people who are resilient, like a challenge and passionate about seeing the lives of homeless women transformed.




7 overnight shifts every two weeks over a four week rolling rota averaging 38.5 per week.


Church Army is an auto enrolment employer. If you are eligible for pension contributions, you will be enrolled in to a qualifying scheme and minimum pension contributions will be made by the employer.

Annual Leave

Annual leave is calculated in hours based on 28 days per year, inclusive of bank holidays. Rising 1 day per year of service to a maximum of 33 days, including 8 bank holidays.


Open-Ended, Full-Time


An enhanced DBS check required and compliance with Church Army’s safeguarding policies. Safeguarding training will be required.

Occupational Requirement

*Position is exempt under the Equality Act 2010, Schedule 9, Part 1.
The Marylebone Project is based over two sites, 100m apart, and the job involves walking throughout and between both sites. The Bradbury House site is a listed building, over five floors with a lift. The postholder must be able to access all areas of the Project and may be required to do so quickly in the event of an emergency. The ability to undertake these physical aspects of the role and to carry smaller items are required as essential.

Closing date for applications:  9am Friday 19th August 2022. Interviews date: Week Commencing 29th August 2022

For more information on the role, please see the Job Description.

For more information, please email recruitment@churcharmy.org

How to apply

To apply, please download a Marylebone Project Application Form and complete the for this post. When you are ready to submit your application, please upload  your completed application form and select ‘Apply now’. Please note that CVs will not be accepted.

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